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2026   /   Executive briefing for dealer groups

One Lead

An OS for closing leads. Built for dealer groups.

Multi-source Multi-brand Multi-branch Verified reporting
Lead pipeline Last 24h
+47 today Live
Website FORM Meta · Wandaloo PAID · MARKETPLACE JMC · Reffine NETWORK 128 CC Queue AVG 4 MIN 87 Sales AVG 12 MIN 73% 42 WON 27% 15 LOST

02   /   The Shift

First call
wins

Customers fill three forms in minutes. Whoever calls first owns the conversation. The brand on the showroom door doesn't decide anymore — speed does.

Speed beats brand.

Source
HBR · 2011

Response monitor Today
Live
14:32
Mercedes CASABLANCA · WEBSITE
4m
14:28
BMW MARRAKECH · META
12m
14:21
Audi RABAT · WANDALOO
38m
14:15
Renault TANGIER · JMC
6m

03   /   The Data

Reply in 5 min = 21× more leads.

0×

Qualification odds at 5 minutes versus 30 — measured across 15,000+ inbound leads, 100,000+ call attempts, six companies.

Qualification odds Relative scale
21× gap Live
5 min
21× qualified
30 min
10×15×20×

100×

Contact odds

5 min vs. 30 min

42hr

Industry average

response time, HBR 2011

04   /   The Lost Lead

You lost this
lead Tuesday.

Karim filled the same form on three dealer websites in two minutes. The first dealer to call him won the conversation. You called 55 minutes later. He was already booking a test drive across town.

You'll never see Karim again.

Karim · Tuesday Real case
Lost
14:07
You Form received · Mercedes SUV
14:09
Competitor Form received · same brand
14:11
Competitor Called Karim · qualified
First call
14:34
You Lead viewed · 27 min late
Late
15:02
You Called Karim · already booked
Lost
Competitor advantage 51 minutes

05   /   The Problem

Captured.
Not closed.

Most dealer software was built for data, not for dialing. CRMs reward filling fields. They reward nobody for closing the deal.

  • 01Leads scattered across 5+ channels with no single owner.
  • 02Salespeople avoid heavy CRM screens. They use WhatsApp instead.
  • 03Agents think about the next step instead of executing it.
  • 04Managers find out about a lost month at month-end.

A database doesn't sell cars.

Today's reality Fragmented
Broken
Website Form 47leads No owner
Meta Ads 32leads Excel
Wandaloo 18leads Last: 3d ago
WhatsApp ??leads No tracking
JMC · Reffine 24leads Two owners
Spreadsheet ??leads Last: 6d ago

06   /   The Promised Land

Built to
close leads

One Lead is the operating system for dealer lead execution. Every lead has an owner within seconds. Every action is prompted on screen. Every outcome is verified before it counts.

  • 01Routed in seconds — by source, brand, branch, role.
  • 02Prompted to the next action — no thinking required.
  • 03Followed up automatically — reminders fire on their own.
  • 04Verified by a second pair of eyes — outcomes are evidence, not stories.
  • 05Reported live — managers see the truth before month-end.

Marketing stops leaking. Salespeople stop juggling. Managers stop guessing.

Admin · live operations All brands
Live
One Lead admin reports

07   /   How It Works

Six steps
Two KPIs.

Six steps lead to two KPIs that matter: the showroom visit, then the close. Every step in between is auto-handled. Your team focuses on the visits and the deals.

01 Capture Every lead, every source.
02 Assign Right team in seconds.
03 Tell The next right action.
04 Schedule Reminders that fire themselves.
05 Verify Every important outcome.
06 Report Live, group-wide, untouched.
KPI · 1 Visit Customer engaged. Showroom visit booked.
KPI · 2 Close Deal signed. The final win.

That's it. Nothing else to learn.

Three views, one system All roles
Live
Manager Live overview
Manager view

Source quality, branch and brand performance, live.

Call center Next action
Call center view

One screen, one decision. Auto-scheduled follow-ups.

Salesperson Edit & call
Salesperson view

Full context up front. Calling and updating in seconds.

08   /   Every Source

Every source.
One pipeline

Web forms. Paid social. Marketplaces. Partner networks. WhatsApp. Phone leads. Walk-ins. Manual imports. And any new source you'll add next year. All into one controlled journey.

Web forms Paid social Marketplaces Partner network WhatsApp Phone leads Walk-ins Manual imports

The dealer stops asking "where is this lead?"
and starts asking "who owns it, what's next?"

Sources unified Live · Today
+128 today Live
Web inbound YOUR DOMAINS · LANDING PAGES
47 Routed
Paid social PAID ADS · MULTI-PLATFORM
32 Routed
Marketplaces THIRD-PARTY LISTINGS
18 Routed
Partner network REFERRALS · B2B
24 Routed
Direct · WhatsApp · phone DIRECT INBOUND
7 Routed

09   /   Built for Groups

One group
Every brand.

Branches as the unit. Brands as the lens. Roles as the gate. Each branch handles its own brand mix and its own team. Each role sees only what they should.

  • 01Branches — operating units. Routed by city, brand coverage, team availability.
  • 02Brands — preserved on every lead. Agents only handle their assigned brands.
  • 03Roles — sales agents see own leads, branch manager sees branch, group manager sees group, call center qualifies upstream.

Branch works locally. Group sees globally.

Group structure 21 branches · 8 brands
Live
DEALER GROUP All operations Mercedes-Benz 2 BRANCHES · 23 STAFF BMW 2 BRANCHES · 17 STAFF Audi 2 BRANCHES · 19 STAFF Casablanca SAÂDA 14 + 3 Marrakech GUELIZ 9 + 2 Rabat HAY RIAD 11 + 2 Tangier CENTRE 6 + 2 Casablanca CIL 7 + 2 Fes IFRANE 9 + 1 SALES 14 CC 3 SALES 9 CC 2 SALES 11 CC 2 SALES 6 CC 2 SALES 7 CC 2 SALES 9 CC 1 LEADS DOWN REPORTS UP

10   /   Auto-routing

Routed in
real time

A lead lands. The system reads brand, city, and availability — and assigns it to the right agent before the customer puts their phone down.

  • 01Brand match — only agents handling that brand are eligible.
  • 02Branch match — by city, customer preference, or coverage area.
  • 03Availability — round-robin across active agents, balanced.
  • 04No human in the loop — routing happens before anyone sees the lead.

Lead arrives. Owner assigned. Done.

Lead routing · live Today
Live
KB
Karim Bensalah · Mercedes-Benz GLE Source: Web form · Casablanca
14:07:02
Brand match · Mercedes-Benz Done
Branch match · Casablanca · Saâda Plaza Done
Availability · Hassan · CC queue clear Done
Notification · sent to Hassan's PWA Done
Routed to Hassan @ Casa-Saâda · waiting for first call
Real time

11   /   Auto-reminders

It never
forgets

Every outcome triggers the next reminder automatically. No agent has to remember. No "I'll call tomorrow." No customer slips through because someone was sick that day.

  • 01No answer → retry at the right hour, automatically.
  • 02Callback requested → fires at the time the customer asked for.
  • 03Nurture / follow-up → comes back days or weeks later, on cue.
  • 04RDV booked → confirmation reminder 24h before the visit.

No notebook. No memory. Just the system, doing the remembering.

Reminders · today Auto-fired
47 fired Live
14:00
Karim Bensalah Mercedes · GLE 350
Callback Auto
15:30
Yassine Lahcen BMW · X3
No-answer retry Auto
17:00
Sara El Mansouri Audi · Q5
RDV confirm Auto
10:00 tomorrow
Mehdi Tazi Mercedes · A-class
Nurture · 7d Auto

12   /   Call Center

Click
Done.

The agent doesn't dial. Doesn't write. The system places the call. The questionnaire appears live on screen. The agent just clicks the answer.

  • 01Auto-dial — the system calls the lead. The agent listens.
  • 02Live questionnaire — questions appear on screen, in order.
  • 03Click to answer — every option is one click. No typing.
  • 04Auto-advance — next question, next call. The agent never waits.

Zero notebooks. Zero WhatsApp. Zero "I'll call them tomorrow."

CC workspace · Sarah Casablanca
Live
AUTO-DIAL · CALLING Karim Bensalah +212 661 23 45 67 · Web form
0:42
Question 3 of 7

Which brand interests you?

→ Auto-advances on click · No save needed

13   /   Briefs

Briefs
Not leads.

Every lead is called by a real person. The call center qualifies and scores it on the phone. The salesperson updates the score after their call or visit. Sales doesn't open leads — they open briefs with two scores.

  • 01CC qualifies — every lead, called by phone, scored on intent · budget · timeline.
  • 02Sales scores too — agent updates the score after their call or showroom visit.
  • 03Two scores, one brief — the full picture before, during, and after the close.
  • 04Hand-off, end-to-end — every score, tagged with who set it, when, and why.

Two scores. One truth.

Sales-ready brief CC-qualified
Live
KB
Karim Bensalah Casablanca · Anfa · Web form
CC Score
9.5 /10 Hot
By Sarah · phone qualif
Sales Score
8.5 /10 Engaged
By Hassan · 1st call
Brand Mercedes-Benz · GLE 350
Budget $60,000 · confirmed
Timeline This weekend
Trade-in E-class 2021
Financing Pre-approved
Visit intent Ready · weekend
Competition Comparing BMW X5
Qualified by Sarah · CC · 3 min ago

14   /   Sales

A feed.
Not a form

Salespeople open the app and see one qualified lead at a time. Brief on screen. Call button below. Swipe for the next one. No table. No fields. No CRM.

  • 01Brief, not form — context already filled by call center.
  • 02Tap to call — one button. WhatsApp and Schedule sit beside it.
  • 03Swipe up for the next qualified lead. No "search," no "filter," no "open."
  • 04Priority sorted — hottest lead always on top.

The best CRM is the one your salespeople actually open.

Sales feed · Hassan Mercedes · Casablanca
Live
KB
Karim Bensalah Casablanca · Anfa
Hot
Mercedes-Benz · GLE 350

Looking for an SUV. Has a trade-in (E-class 2021). Budget 600k MAD. Ready to visit this weekend.

Trade-in Budget confirmed Visit ready
Qualified 5 min ago · CC: Sarah
SB
Saâd Bennani Marrakech · Gueliz
Warm
BMW · X3

First-time buyer. Comparing X3 and GLE. Wants a test drive next week. No financing yet.

First-time Comparing Test drive
Qualified 12 min ago · CC: Hassan
YL
Yassine Lahcen Rabat · Hay Riad
Hot
Audi · Q5

Replacing his Q3 (2020). Has financing pre-approved. Ready to sign this week.

Financing Replacement Ready to sign
Qualified 18 min ago · CC: Sarah
Swipe

15   /   Every Device

Every screen
Live.

Every role gets the right form factor. Manager on desktop. Call center on desktop with headset. Salespeople on mobile PWA — in their pocket, between showroom visits. All synced. All live. No app store required.

  • 01Desktop & iPad — manager and call center, full workspace.
  • 02Mobile PWA — sales agents, installable, no app store, works offline.
  • 03Real-time sync — a lead arrives once, every device sees it instantly.
  • 04One login, every device — pick up where you left off, anywhere.

Wherever the team is, the lead is there too.

Right device per role All synced
Live
Desktop Manager & CC Live reports · headset workspace · full screen control
Live
iPad / Laptop Branch manager On the floor, in meetings · same workspace, scaled
Live
Mobile PWA Sales agents Installable · no app store · works offline · in your pocket
Live

16   /   Verification

Evidence
not stories.

Every manager has been told an appointment was confirmed, a follow-up was made, a deal was lost for a "good reason" — and discovered later that none of it was true. One Lead's verification layer re-confirms what matters.

  • 01Appointments — confirmed by the customer before they count.
  • 02No-shows — flagged when the customer didn't actually come.
  • 03Lost reasons — checked for validity, not accepted blindly.
  • 04Sales outcomes — reconciled with the customer, not the seller.

Self-reported reports stop. Evidence-backed reports start.

Verification audit Today
Live
KB
Karim Bensalah Mercedes-Benz · GLE 350
Match
Sales reported "Visited showroom · order signed"
CC verified "Customer confirms · order signed Tuesday"
SE
Sara El Mansouri BMW · X3
Mismatch
Sales reported "Lost · price too high"
CC verified "No follow-up call ever made — re-routed"

17   /   Stuck Leads

Problems
find you

Managers don't hunt for problems. The system flags them. Leads stuck more than X minutes at a stage, no-shows without follow-up, leads with no owner — all surfaced the moment they happen.

  • 01Time-stuck alerts — leads waiting too long at any stage.
  • 02No-show without follow-up — RDV missed, agent didn't react.
  • 03No owner — routing failed, lead in limbo.
  • 04Auto-escalation — branch manager, then group manager, on a clock.

Not the other way around.

Stuck-lead alerts Right now
11 active Live
8 leads stuck > 4h · agent: Hassan (Casa-Saâda) CRITICAL · ESCALATING TO BRANCH MANAGER
Notify
2 RDV no-shows · no follow-up · branch: Marrakech CRITICAL · 18H WITHOUT REACTION
Notify
1 lead with no owner · source: WhatsApp · routing failed WARNING · 12 MIN WITHOUT OWNER
Re-route

18   /   Live Reporting

Live
Not later.

You shouldn't learn about a lost month at the end of the month. One Lead reports live across the operation — the moment a lead arrives, the moment a call is missed, the moment a deal is won.

  • 01Source quality — which channels actually convert.
  • 02Branch & brand performance — side by side, today.
  • 03Response time — every minute, every agent, every branch.
  • 04Stuck leads — flagged the day they get stuck, not after.
  • 05RDV & no-shows — confirmed, attended, missed — all visible.

Management moves from reaction to control.

Live reports · all dimensions Refreshing live
+47 today Live
One Lead live reports

19   /   ROI

Pays for
itself

Recover 4 lost leads per branch per week. At a typical close rate and average margin, the system pays for itself — many times over, every month.

  • LLeads / month / branch — typical 200–600.
  • RRecovery rate — leads currently lost to slow response or weak follow-up. Conservatively 3–5%.
  • KClose rate on recovered leads — these are reached fast. Realistic 20–30%.
  • DMargin per deal — your number, your math.

A 6-branch group: ~$60k / month in recovered margin.

ROI calculator Conservative
Per branch · per month
L Leads / month / branch 400
× R — recovery rate conservative 4%
= Recovered opportunities 16≈ 4/wk
× K — close rate on recovered leads 25%
= Additional deals 4/mo
× D — gross margin / deal $2,500
Recovered margin per branch · per month
$10k/mo

20   /   Deployment

Live in
30 days

One ready-to-use solution, customized to your brands, branches and team. From kickoff to production in 30 working days — up to 120 for the largest groups. You don't manage the build. We do.

  • 01Ready-to-use — not a kit you configure yourself.
  • 02Customized — your brands, branches, team mix, routing rules.
  • 0330 working days — kickoff to production-live. National groups: up to 120.
  • 04Hands-off — we install, train, deploy. Your team focuses on selling.

Live and closing leads within the quarter.

Deployment plan Kickoff → live
30 days
Week 1
Discovery Brands, branches, team structure mapped. Routing rules drafted.
Setup
Week 2
Configuration Brands, branches, agents, sources loaded. Customized to your group.
Build
Week 3
Training Call center, sales agents, branch managers onboarded. Live drills.
Train
Day 30
Live & closing leads Production. Real leads. Real calls. Real qualification.
Go-live
One Lead
01 / Cover